Reviews
Looking After Your Product
How Should I Wash My Omnitau Garment?
For best results, cleanest wear, and longest garment life, we recommend that you always turn inside out and machine wash at 30 degrees.
Wash dark colours separately from light colours.
We advise the use of non-biological agents for the softest feel against your skin, although using biological agents can be useful for providing the most thorough wash possible.
How Can I Dry It Once I've Washed It?
We recommend air drying all Omnitau products. This is particularly important for jackets.
Our socks are suitable for tumble drying if you are struggling for drying space.
Do I Need To Dry Clean Anything?
No, every Omnitau garment can be cared for at home. You shouldn't take any product, including our jackets, for dry cleaning.
Shipping
Fast shipping
Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.
Order tracking
Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.
Free Delivery
We're delighted to offer free delivery on all orders over £35. Smaller orders will attract a small charge of £4.95 as a contribution towards the cost. For more information, visit our shipping policy here.
Returns & Refunds
Can I Return This Product?
You can return standard items ordered from omnitau.team for a refund within 30 days of delivery.
This policy excludes fully bespoke items and garments which have had names, numbers, or initials applied.
How Do I Make A Return?
Visit http://www.royalmail.com/track-my-return/create/3641
where you can generate a prepaid returns label. Pack your items up, affix this label to the packet, and take it to any post office. When your items come back to us, we'll refund your payment card within 5 to 7 working days. We levy a £3 deduction as a small contribution towards our costs.
How Do I Exchange For A Different Size?
Most customers use our AI sizing tool to get the right size straight away. In the rare cases where you need to make a swap, we ask that you return your original size for a refund, then order your alternative size online.
What Do I Do If My Product Is Faulty?
We're really sorry to hear this. We take great care to ensure every item we send out meets our high standards, but occasionally we make a mistake. Get in touch by email to hello@omnitau.co.uk with your name, order number, and the affected product, and we'll get this replaced for you straight away.
Be A Part Of
A Better Tomorrow
Sustainable Fabrics.
UK Made / Finished.
Ethical Labour.
Introducing
The Future Of Apparel
Style. Quality. Sustainability.
Welcome To Omnitau.